The Greek general partnership under the name "LEONIDAS GAISERLIDIS & SON O.E.", which is based in Thessaloniki, Municipality of Delta, area A ́K.T.E.O. Navarinou P.O. Box 1284, p.c. 57009, NO. GEMI: 038812605000 and operates in Greece, contact email address info@gaiserlidis.gr & sales@gaiserlidis.gr, telephone service line +30 2310753810 and legally represented (hereinafter referred to as the company), owner and beneficiary of this website www.gaiserlidis.com, is interested in privacy issues and has as its priority the safeguarding of your personal data. For this reason, we make every effort when collecting and processing the personal data you provide to us, in order to ensure the highest level of security.
The management and protection of the personal data of the visitor/user of this website is subject to the terms of this privacy policy as well as to the provisions of national, EU and international law regarding the protection of the individual from the processing of personal data, as applicable from time to time.
Any future relevant legislation will be the subject of this privacy policy. In any case, the company reserves the right to change the terms of personal data protection in order to harmonize with the applicable legal framework.
These terms of personal data protection may therefore be subject to revision and updating at any time without notice. For this reason, we recommend that you check these terms at regular intervals for any changes, as your continued use of the website implies your acceptance of all possible modifications.
By using www.gaiserlidis.com website and providing your personal data to us, as well as with your explicit consent when registering as a user, you declare that you have been fully and clearly informed about the terms included in it, that you have been informed of your legal rights and that you provide your consent for the processing by the company of your personal data.
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1.What is personal data?
The term "personal data" means any information that can identify you directly (e.g. your name) or indirectly (e.g. your telephone number). This means that personal data includes, among other things, information such as e-mail address, home address, usernames, personal preferences and shopping habits. The individual (natural person) to whom the data refer is called the data subject.
2.What is data processing?
Data processing is any operation or series of operations carried out, with or without the use of automated means, on personal data or on sets of personal data, such as the collection, recording, organization, structuring, storage, adaptation, alteration, retrieval, search for information, use, transmission to third parties, dissemination, association, combination, restriction, erasure and destruction of personal data.
Any natural or legal person in the public or private sector who holds and processes personal data is called a controller.
Any natural or legal person in the public or private sector to whom the processing of data has been entrusted by the controller is called the processor.
3.What data do we process about you?
www.gaiserlidis.com website has been designed so that you are able to visit it without having to provide your personal data if you do not wish to do so. Our company "LEONIDAS GAISERLIDIS & SON O.E.", as the data controller, collects the personal data of the visitors/users of the above website only when they voluntarily provide them and only for the processing purposes mentioned herein.
Our company collects six types of information about users/visitors:
1. Information that the visitor gives us when registering as a user.
2. Information that the user gives us in order to execute his order.
3. Information that the user gives us in contest entries that take place from time to time.
4. Information provided by the visitor/user for their subscription to the company's newsletter service.
5. Information that the visitor/user gives us when connecting through another platform (ios, android, Facebook, Google applications).
6. Information that the visitor/user provides us through the acceptance of cookies.
The personal information collected is the following:
· Full Name
· Residential address
· Postal code
· Email address
· Contact phone number
· Credit card details
· Order shipping-delivery details
· Invoicing data (A.F.M.-D.O.Y.)
· IP Address
4. What is our cookie policy?
This website uses cookies so that we can improve the services we offer you and provide you with certain features that you may find useful.
Cookies are small text files that are stored on the hard drive of each visitor/user and do not take note of any document or file from their computer. They are used to facilitate the visitor's/user's access to the use of specific services and/or pages of the website, for statistical purposes and in order to determine the areas that are useful or popular. This information may also include the type of browser used by the visitor/user, the type of computer, the operating system, the providers of online services and other such information. In addition, the website's information system automatically collects information about the sites visited by the visitor/user and about the links to third-party websites that he/she may select through the use of the website.
This website makes use of the Google Analytics service. Google Analytics is an online statistical data analysis service of Google Inc. which collects and processes data about the traffic of a website. The information provided by our company in this service is anonymized so that you cannot be personally identified. For more information about Google Inc.'s privacy policy, please visit https://privacy.google.com/businesses/compliance
In the event that you do not wish to collect information through cookies, you have the option through the settings of the internet browser you are using to choose to delete existing cookies, accept or reject any specific cookie or automatically reject all future cookies on your computer, with the inevitable consequence of making it more difficult or even impossible to use certain functions of this website. Under no circumstances do we use cookies other than those for which you have given your consent.
For further information about cookies and their individual applications, you can visit the website www.allaboutcookies.org
5. How does the newsletter service work?
The Company provides the users of its Website with the possibility of sending a newsletter to their e-mail address if they declare that they wish to benefit from this service. The sending of newsletters by the company is fully compliant with the regulations for sending mail.
Therefore, you have the possibility, if you wish, to request to be informed about the new products available in the market and about any other offers, by sending advertising-informative messages to your e-mail or postal address or by phone. There will be no misuse of this service. The user of the service can in any case and at any time request the cessation of receiving advertising messages by contacting the company either by e-mail (info@gaiserlidis.gr & sales@gaiserlidis.gr) or through the telephone service line (+30 2310753810).
5. For what purpose do we process your data?
We collect and process your personal data exclusively for the following purposes:
1. The initiation, maintenance and execution of the business relations between us. The data you provide to us will be used for the proper preparation and execution of sales contracts and related actions (placing orders, shipping goods, customer identification when necessary, managing payments, etc.).
2. The promotion and advertising of our products. We may ask for your explicit consent in order to use your data to send you targeted material or generalized advertising and promotional material about new products or special offers of our online store (by post, e-mail, fax, SMS message, etc.).
3. Statistical research. Your personal data and cookies for which you have provided your consent help us monitor the traffic to this website and the consumption habits of our customers through statistical analysis tools (Google Analytics)
4. The mandatory compliance with the applicable legislation. Our company processes the personal data you provide to us in order to comply with the requirements of the applicable legislation (issuance of receipts, accountability principle, retention of data for a minimum duration, etc.).
6.What is the legal basis for data processing?
The collection and processing of data is done for the support and monitoring of your business relations with the company, the preparation and execution of the contract between us and your best service and has as its legal basis your prior explicit consent regarding the type of data and the purposes of the processing, within the framework of the current legislation
7.Who are the recipients of your data?
The recipients of the data are: (A) The company under the name "LEONIDAS GAISERLIDIS & SON G.P." and the absolutely necessary personnel of the company, who have committed themselves to confidentiality, (B) the companies cooperating with us, which process your data as processors on our behalf and in accordance with our orders, (C) the public or judicial services or independent authorities, if it results from a provision of law or a prosecutor's order or court decision/order.
8.How do we ensure that the processors respect your data?
The processors have agreed and contractually committed with our company:
· To maintain confidentiality.
· Not to share data with third parties without the company's permission.
· Take appropriate safety measures.
· Comply with the legal framework for the protection of personal data.
· Not to process beyond what the company allows them to do in accordance with the purposes of the processing.
9.How long is your data kept?
The personal data concerning the visitors/users of our website are collected and retained for the absolutely necessary time required for the above processing purposes and are then deleted.
The duration of data processing is determined by the retention obligation imposed by the applicable legal framework. In any case, our company retains them at least for as long as the contract lasts as well as for as long as legal claims arising from it may arise. It is also possible to extend the duration of data retention for the purposes of proof before the courts regarding the fulfillment of the company's contractual obligations or for reasons of compliance with the instructions of public or independent authorities.
10.Is your data safe?
Our company is committed to safeguarding your personal data. To protect the personal data of our website visitors/users, we use a secure connection (https://) through SSL (Secure Socket Layer) technology. The company uses the SSL protocol for its online store, for secure on-line commercial transactions. In this way, all the personal information of the visitor/user, including their credit card number, name and address, is encrypted so that they cannot be read or changed during their transfer over the Internet. The SSL (Secure Sockets Layer) protocol is currently a global standard on the Internet for the certification of websites when they are used by network users, to encrypt data between network users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during its transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed during transfer.
This website, www.gaiserlidis.com, is SSL certified by Cloudflare Inc ECC CA-2.
We also employ all necessary data security measures to prevent the risk of their personal information being lost, misused, unauthorized access, and disclosed. We review and modify security measures whenever necessary.
Our company takes care of the anonymization of the data it provides with your consent to the processors on its behalf.
The processing of visitors/users' data in any way is allowed only to our authorized persons, employees and partners exclusively for the purposes mentioned herein. Our employees have all undertaken a commitment to confidentiality towards the company, while as mentioned above, our company has ensured that the processors on its behalf meet the requirements and provide sufficient assurances for the respect of the personal data of visitors/users.
Our company will not make available for sale or otherwise transmit or disclose your personal information to third parties that are not related to it, without your consent, with the exception of the application of relevant legal dictates and to the competent authorities only.
11. What are your legal rights?
With regard to the protection of your personal data, you have the following rights:
Right of access: You can ask us for information about personal data we hold about you, such as the categories of personal data we hold or control, what purpose it is used for, where it was collected, if not directly from you, and to whom it has been shared, as applicable. You can obtain from us free of charge a copy of the personal data we hold about you. We reserve the right to charge a reasonable fee for any further copies you may request from us.
Right to rectification: In the event that you find that your data is inaccurate or incomplete, you can ask us to correct or complete it.
Right to Erasure: You can ask us to delete your data if it is no longer necessary for the purposes for which it was collected. In addition, you have the right to request the deletion of your personal data in case of withdrawal of your consent to processing, as long as there is no other legal basis for it.
Right to restriction of processing: You can request the restriction of processing of your data when the accuracy of the data is disputed, is unlawful or for other reasons. If you object, we will stop processing your data, provided that there are no legitimate grounds for further processing. The processing of your data for advertising purposes does not constitute a legitimate reason.
Right to portability: You can ask us to receive your data in a structured, commonly used and machine-readable format or to transmit it to another controller.
Right to object: You can object to the processing of your data or withdraw your consent. In this case, we will immediately stop processing your data, as long as there are no legitimate or compelling reasons that override your right.
Right to complain: You have the right, if you consider that your rights regarding the protection of your personal data have been violated, to lodge a complaint with the Personal Data Protection Authority, which has its registered office in Athens (1-3 Kifissias Street, P.C. 115 23) and at 2106475600 telephone and fax 2106475628 or at the e-mail address complaints@dpa.gr
12. How can you exercise your rights?
To exercise your rights, you can send us a relevant email, describing the right you wish to exercise either to the company's email address info@gaiserlidis.gr & sales@gaiserlidis.gr title-request "EXERCISE OF RIGHT OF ACCESS/RECTIFICATION/DELETION/RESTRICTION/OPPOSITION" describing your request. We will then look into it and respond as soon as possible.
We respond to your requests free of charge within one (1) month of receipt. However, if your request is complex or there is a large number of requests, we may receive an extension of another two months if absolutely necessary and after informing you accordingly. If your requests are manifestly unfounded or excessive, especially due to their repetitive nature, our company reserves the right not to respond to them.